新加坡輝盛閣國際公寓 (Fraser Suites Singapore)

超級差評，房間很小，完全不符合描述，早餐少的可憐。更為重要的是訂房網站服務太差，週四抵達，週五找訂房網站商討，結果服務人員告知，客服週末不工作，要等到週一處理。真的太讓人氣憤了，出來玩幾天還要等客服過完週末，回來了，反而各種打電話，真無語！

非常適合三人以上的家庭入住，空間很大，兩室兩衞非常方便，而且很安靜。酒店的員工也很熱情有禮貌。早餐雖然品類不是特別多，但還是可以吃的很好。酒店旁邊就有超市。15分鐘步行距離內有很多不錯的餐廳。交通方面，步行十多分鐘可以到達地鐵站，不著急慢慢走的話感覺距離還可以，周圍巴士很多，去各個景點都很方便。酒店有游泳池健身房和小童遊樂設施。還有洗衣機，這邊每天都大汗淋漓，有洗衣機可以清洗和甩幹非常實用。很不錯的公寓。

I am writing a review of my stay at Fraser Suites in Singapore. I explicitly booked a two-bedroom suite with one king-sized bed and one queen-sized bed for my two children, aged 2.5 and 5.5. I clearly specified my children’s ages during booking, and the confirmation confirmed that I had reserved a suite with a king and a queen bed. However, upon arrival, I was given a room with one king-sized bed and two single beds, which had no safety rails. My children kept falling off the beds, which was extremely concerning. I informed the front desk staff that this was the wrong room type. The staff member told me it was too late to change the room and that nothing could be done. My children kept falling from the beds, forcing me to place pillows on the floor and sleep on the floor myself to prevent them from falling. No one in my family was able to get proper rest. I requested a room change, and they moved me to a different room. However, this room had an alarm sound coming from the refrigerator. I asked for someone to fix it, and they came twice, but the noise persisted. I endured this for a day, but it became unbearable and unacceptable. They claimed the noise was due to door misalignment, but no repairs were made before I moved in or during my stay. This level of service is unprofessional and simply unacceptable. It’s unreasonable to expect hotel guests to live with persistent noise in their rooms. I requested a refund for the first night, and I even asked about the second night, but they delayed, claiming it was the travel agency’s policy that prevented refunds. Despite my repeated requests to resolve the issue before check-out, nothing was done. After I checked out, I received an email stating they could not issue a refund and instead offered an upgrade for a future stay. Given the poor service and false promises, I find this offer absurd—especially since I have no plans to return. Traveling with young children is already challenging, and booking a serviced apartment was meant for convenience. Instead, our experience caused a waste of my valuable time and prevented us from getting proper rest during our stay in Singapore. Due to their negligence, false promises, and unprofessionalism, I strongly advise other travelers to reconsider staying at Fraser Suites. I hope my review helps others make an informed decision about where to stay. Thank you.

雖然酒店設施略顯陳舊，但盡現老牌公寓酒店風範。房間空間寬敞，乾淨整潔衞生。乾衣機、廚房設備應有盡𠕇。六樓平台有健身房，游泳池。休閑區工作人員很nice。有園藝師天天維護花草樹木，很漂亮。交通便利離GreatWorld很近。如果時間充裕，傍晚隨著新加坡河畔散散步很是愜意。適合在新加坡休假旅居的人們。

設備已經老舊，入門台階太高，存在安全隱患，衞生環境較差。

一共訂了兩間房，其中一間還驚喜升級了雙臥。應該是在新加坡的富人區，樓下有個超市，周圍環境乾淨安靜，離地鐵站有一距離，因為帶了小朋友和bb車，導致我們出門大部分都是grab出行，也算方便。 早餐就是普通西式早餐，還配了一點印度風味早餐，長者的中國胃覺得早餐一般般，小孩子覺得還可以。吃不慣的話就去超市買食材自己做也可以。 6樓有個戶外泳池，還有個小小遊樂場，適合游泳。小朋友回來之後也是念念不忘快樂的新加坡之旅。

設施：套房很大，3室1廳2衞，冰箱，洗衣機，烘乾機，沙發，餐桌餐具該有的都有，就是有點陳舊，但不影響使用，多功能插座面板少了點，需要用到轉接插頭，有點不方便。 衞生：整體還可以，每天都會進行基礎的打掃，就是一次性拖鞋一次都沒換過，不知道為啥！ 環境：公寓有泳池，小童遊樂區有街機可以玩，樓下有個超市，拐角有家星巴克，還有個BUS站，可以去很多地方，最近的MRT有點遠。 服務：總體感覺還不錯。

訂了三臥室的套房，春節期間的新加坡酒店超貴，fraser suites算是非常有性價比的選擇了。房間很大，有洗衣機和烘乾機。樓下就是超市，可以買菜做飯，小朋友的輔食可以自己做了。烘乾機入住的後兩天都壞了，修不好，工作人員幫忙安排了別的空機器進行烘乾，還給我們offer了late checkout。酒店裡還有小童樂園，適合小小寶，戶外還有泳池和小童遊樂設施，我們家一個一歲半，一個兩歲半，玩的很開心。

寶寶們很喜歡在酒店房間裡面玩耍 酒店3樓和6樓都有寶寶遊玩的地方 寶寶在這裡玩還遇到小姐姐一起 房間主臥還算大，副臥還是有點小 廁所同意也是

升級了房型，變兩臥，整體面積在新加坡算大的。廚房洗衣機全套廚具不要太舒服，樓下還有超市，物價不錯，自己做飯完全節省成本。交通也算便利，一言以蔽之，下次還住！！！